On Average shipping takes 3 – 5 business days. Please allow up to three business days for processing and inspections (Give your order time to clear). Weekends and Holidays are excluded. (Example: If you order on Monday, your order will be shipped between Wednesday and Thursday). We do NOT process and/ or ship orders the same day. We will email you a tracking number once your order is cleared. Once your order has shipped it will be delivered within 3-5 business days.
Return / Exchange Policy
Can I cancel my order?
Yes, you may cancel your order within 24 hours. Contact us via email or telephone, so that the order can be cancelled before the order goes into processing. If your order is already processing or has been shipped, you are no longer able to cancel it.
If you do not contact us in time to cancel your order, you may still exchange it, once you receive it, as long as the Exchange Policy has been followed.
(NOTE: Fees such as additional shipping charges, duties, customs, overdraft, interest, or any other fees charged by a third-party will NOT reimbursed by Strandz Hair Co.)
Due to the nature of the hair industry, all-sales of hair is FINAL. At no time will we refund any item purchased through our website or in person. If you receive the wrong item, contact us via email or phone as soon as you receive your items. We will provide you with options so that you can return the item for an exchange. Once we receive the item(s) and inspect the item(s) we will exchange them within 3-5 days of verified inspection or when your replacement item(s) is available for shipment. Customer will be notified via email when items(s) have been accepted or rejected for exchange.
ONLINE EXCHANGE POLICY: Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with. An exchange must be claimed with 24 hours of delivery.
How do I complete an online exchange?
You must contact us first via StrandzHair.co within the 24 hour exchange Period. All Strandz Hair Extensions must be shipped back unopened, in its original packaging and the packaging must not be broken or defaced in any way or a return will not be issued. Items will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.
Do I have to pay for the shipping of my exchange?
Strandz Hair Co. is NOT responsible for shipping costs on exchange items. You are responsible for all return shipping costs (unless there was a fault on the behalf of Strandz Hair Co.) we recommend that you send your return with a tracking number as we WILL NOT be responsible for lost returns.
When will I receive my exchange?
A new order will be shipped after we have received and inspected that the returned hair extensions were not opened and taken out of its original packaging.
Strandz Hair Co. is Non-Returnable/ Exchangeable if opened?
All sales on hair is FINAL. Given the fact you request or qualify for an exchange (See our Return/ Exchange Policy). Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety serious and DO NOT allow open items to be returned for the safety of all of our clients.